Our Return and Refund Policy was last updated 12/1/2021
Thank you for shopping at margavar.ca
If, for any reason, You are not completely satisfied with a purchase We invite You to review our policy on refunds and returns.
The following terms are applicable for any products that You purchased with Us.
Interpretation and Definitions
Interpretation
The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.
Definitions
For the purposes of this Return and Refund Policy:
- “Company” (referred to as either “the Company”, “We”, “Us” or “Our” in this Agreement) refers to Margavar Inc.
- “Goods” refers to the items offered for sale on the Service.
- “Orders” means a request by You to purchase Goods from Us.
- “Service” refers to the Website.
- “Website” refers to margavar.ca, accessible from https:// margavar.ca
- “You” means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.
Your Order Cancellation Rights
You are entitled to cancel Your Order within 14 days without giving any reason for doing so.
The deadline for cancelling an Order is 14 days from the date on which You received the Goods or on which a third party you have appointed, who is not the carrier, takes possession of the product delivered.
In order to exercise Your right of cancellation, You must inform Us of your decision by means of a clear statement. You can inform us of your decision by:
- By visiting this page on our website: https://margavar.ca/return-policy/
- By sending us an email: return@margavar.ca
- We will reimburse You no later than 14 days from the day on which We receive the returned Goods.
- Please send our customer service pictures of the received items and shipping label. Any items received by mistake may be required to be returned.
Conditions for Returns
In order for the Goods to be eligible for a return, please make sure that:
- The Goods were purchased in the last 14 days
- The Goods are in the original packaging
- The following Goods cannot be returned:
- The supply of Goods made to Your specifications or clearly personalized.
- The supply of Goods which according to their nature are not suitable to be returned, deteriorate rapidly or where the date of expiry is over.
- The supply of Goods which are not suitable for return due to health protection or hygiene reasons and were unsealed after delivery.
- The supply of Goods which are, after delivery, according to their nature, inseparably mixed with other items.
We reserve the right to refuse returns of any merchandise that does not meet the above return conditions in our sole discretion.
Returning Goods
- Defective items: If the whole order is returned; you will receive a full refund. If only a part of the order is returned; you will receive a refund for the items being returned only.
- Non-defective closed items: Please be advised that the cost of shipping will not be refunded. The total amount refunded will be the item amount only. *There will also be a mandatory restocking fee between 10 and 30% for non-defective items, depending on the item.
- Non-defective opened items: Please be advised that the cost of shipping will not be refunded. If you are not happy with the item you received, you can return it for a refund minus a restocking fee.
- Our customer service team will be happy to assist you with any of your returns. In some cases, picture proof will be required to be able to complete the return process. *Please note all orders are recorded by our system.
- When issued a prepaid return shipping label by our customer service agent, please make sure to use this label as soon as possible. Margavar limits these labels to be used within 14 days. Items returned the 14 days may be refused and returned back to you.
- We are unfortunately not able to provide Return Shipping Labels to orders placed outside of Canada; such will need an authorization from our customer service department to return the product back to our warehouse for either a replacement or a refund.
- If an item becomes discontinued after purchase, we reserve the right to refund the product back instead of shipping a replacement.
Promotions / Coupons / Gifts
- All free gifts/promotional products cannot be exchanged or refunded and must be returned if the associated item is being returned.
- Limited quantity: all free items will be on a first come first serve basis. No substitutes will be offered.
- Dollar value coupons do not carry cash value, and must be used in one transaction, the remaining amount will not carry over. Dollar value coupons cannot be redeemed as cash.
- Users are responsible for the shipping cost of “free gift coupons” unless combined with an order subtotaling over $49.
Returns, exchanges and refunds for purchases with free gifts or bonus items
- All products (defective or non-defective) must be returned in their original purchase condition, with the original packing material, intact warranty cards, manuals, instructions and any other items or accessories provided by the manufacturer. If the purchase includes a free gift, included or bonus items, the gift/items must be returned as well for the purchase to qualify for a refund.
- For audit and fraud prevention purposes, returns and exchanges of defective or non-defective products require your name, address and phone number. A valid (or a scan of) photo ID may also be requested for further confirmation. Returns with the original receipt will be made to the original method of payment or store credit.
Contact Us
If you have any questions about our Returns and Refunds Policy, please contact us:
- By visiting this page on our website: margavar.ca
- By sending us an email: info@margavar.ca